Creative Assembly via the leadership of the Total War team, sent a clear message to the gaming community. The studio apologized for its errors and promised adjustments and corrections for both Total War: Pharaoh and Total War: Warhammer 3.
In a post on the community board, Roger Collum, Vice President at Creative Assembly, addressed gaming fans recognizing their shortcomings.
“We see the confusion, the frustration, and the distrust of us across the community and honestly, it breaks our hearts. We make games to bring you joy, to inspire a love of history, fantasy, and strategy games. Total War is our everything, we care about it as deeply as you. Recently, it’s clear that we have failed to demonstrate that in our actions. We are sorry.”
Fixing the Problems and Issues
Notably, Collum is a true businessman and gets to the grind real quickly. He begins by proposing a solution to the failed DLC of Shadows of Change. He offers new content and better collaboration with players.
He wrote: “We have listened to your feedback on Shadows of Change and we know that we failed to meet your expectations of what a DLC should be. To address that, we are enhancing our offer for everyone who purchased Shadows of Change with more content and a commitment to ensuring that we better meet your expectations going forward.”
In addition, he promises a major update to Shadows of Change which will be free. The release is expected in February 2024.
As for Total War: PHARAOH, the post brought some good news and assurance from the studio. Players who have bought the game will find a discount refund in their Steam wallets. This is due to a reduction installed by Creative Assembly in a show of appreciation for its fans.
Furthermore, the studio has eliminated both the Dekuxe and the Dynasty Editions from sales. Players can now acquire the game for one universal price of $39.99/€39.99/£29.99. Overall, not a bad Christmas present.